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Frequently Asked Questions

  • How much do portraits cost and are there finance options?
    My prices start from £340 for a 6x8" drawing, with the price increasing depending on the size of the portrait. For more information, please check out my product pages. Paypal credit options available. Credit and debit cards are accepted. Professional framing prices start from £80. If you have a specific size in mind that is not listed in the options then please Get in Touch and I’d be more than happy to work out a bespoke quote for you.
  • How do I order?
    If you would like to commission a pencil portrait then simply purchase through the website today. You will receive a confirmation email that will include information about sending your images to me. If unsure about anything, I’m more than happy to offer my advice and guide you through the process, just get in touch. Or, begin a chat using the chat box in the bottom right hand side.
  • What is the lead time?
    I always strive to meet a client’s deadline, but please bear in mind that each pet portrait drawing is very detailed and takes time to complete. If you have a strict deadline like a birthday or a wedding anniversary, please get in touch before ordering so I can confirm whether this will be possible. Lead time can vary based on seasonal peaks in trade and the size and complexity of each piece. I will advise an estimated lead time upon ordering. Current turnaround time is around 2 months from ordering, but if you have a specific deadline, I can try to juggle things around to meet it.
  • How Much is UK & International Delivery?
    For unframed portraits, delivery is free of charge to the UK. I use a tracked 1st class service, which will get to you within 24 hours. Tracking information will be available. For framed portraits, I keep my postage costs low for my clients at £10. I use a courier service for larger and framed pieces. International delivery is also available, price calculated at checkout. All pieces are sent flat in protective packaging to eliminate risk of smudging. All portraits will be gift wrapped, whether framed or unframed.
  • Do you frame your portraits?
    I offer framing for my portraits, with prices available on the product pages. Professional framing is a service I am proud to offer from my framer Steve who has over 20 years experience, who I work closely with. This means your portrait will arrive with you framed and ready to hang straight away. These frames are made using finest quality museum glass, which offers UV protection and excellent viewing clarity. I can either give my framer his creative freedom to create a frame that compliments your portrait, or I can give him specific requests. I can also send him a photo of the interior of the room that you plan to hang the portrait, so he can match your interior. If you choose to have your portrait delivered unframed, this will allow you to visit your local professional framer who will create a perfect frame for the piece. Frames purchased in shops or online hugely vary in quality, but if you'd prefer to take this route, I'll give you the dimensions needed for the frame/mount of your portrait. "Our wishes for the frame were taken in to account and we couldn’t have asked for anything more fitting for our newly decorated hallway. Would absolutely recommend." Phoebe Lowes
  • Can you create portraits of multiple pets?
    Yes, this can result in a wonderful artwork showing the bond between your companion animals. Please see my product pages for prices depending on the amount of animals you'd like included. If you'd like to include more than 4 animals in a portrait, please get in touch for a quote.
  • What can I write on my engraved name plaque?
    Engraved name plaques can really finish off a framed portrait beautifully, for those looking for "the whole package". My plaques are made from finely brushed aluminium and are availale in both gold and silve tone. You can either simply have your pet or family's name, or any quotes that may be special to you. Some examples are: "Finley You have left our side, but you will never leave our hearts." "Finley You left a paw print on our hearts." "Our best friend, Finley We miss you" "Finley Part of the family since 2005"
  • Are there any hidden costs?
    There are no hidden fees within the commissioning process. All fees are displayed during checkout.
  • What are the Terms & Conditions?
    1. Copyright The artist, Grace Murray-Rowley, holds full copyright on all artwork that is produced, including mock-ups and prints. When a portrait is commissioned, I reserve the right to display it on my website, my social media pages and my online tutorial content. Clients who do not wish their commissioned portrait to be shown online must notify me before work commences. ​ 2. Payment To commission a portrait, payment must be made in full before the drawing of the portrait can begin. I accept a variety of payment methods, available upon checkout. Items are shipped within 3-7 business days from portrait completion, depending on framing time if framing is chosen. ​ 3. Cancellations Payment is non-refundable once work has begun. If cancellation is required before work on your portrait has begun (you will be notified of when work will begin), an 80% refund will be issued. The remaining 20% of the payment will be retained by the artist to cover the cost of booking process, design time and purchased materials. ​ Please contact me if you have any problems with your order and I will do my best to resolve any issue(s). I strive for excellent feedback and customer service, so don't hesitate to message me with any issues. ​ 4. Refund Policy Orders are only shipped once you have viewed an emailed image of the final drawing and are happy with the outcome. If in the unlikely circumstance your order arrives not as expected or I am unable to complete your order then a full refund can be processed. If damaged in transit then please contact me to discuss and post the drawing back to me in its original packaging for inspection. If I am satisfied the order has been tampered with or damaged due to transit then a full refund can be processed. On receiving an approved portrait, clients have 7 days to contact me about any required changes. If the portrait needs returning for alterations the client must cover the necessary shipping charges both ways. 5. Privacy Policy The artist will not sell, distribute or lease your personal information to third parties. VAT & Import Duty All items for sale including commission are not subject to Value Added Tax. Payment of import duty may be liable in some countries, which is the sole responsibility of the client.

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